Jon Yates, award-winning columnist at the "Chicago Tribune" and author of the new consumer guide, "What's Your Problem? Cut Through the Red Tape, Challenge the System and Get Your Money Back" will discuss the techniques he has learned and how you can become your own Problem Solver. His presentation includes a reading from the book along with must-have tips on issues such as how to handle customer service calls, how to write a complaint letter and how to hire a contractor. Jon will also discuss his "golden rules" on how to be a good consumer and field questions from audience members. Copies of the book will be available for sale.